Unified Scheduling
for Walmart service businesses
Dec 2023 - Present
Partnered with multiple teams in the organization (Pharmacy, Vision Center, Auto Care, and more) to redesign and unify the customer scheduling experience. Some of the key principles used in my design process were reusability, scalability, and ensuring that the interface is accessible to millions of Walmart customers.
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Collaborating with different teams and understanding their unique needs helped me forge new design patterns that are configurable within the horizontal capabilities. With this unified framework, whether a customer wants to schedule an immunization for their family or schedule an oil change for their car (which are very different things), they can do that through a consistent and recognizable interface on Walmart web and mobile native platforms.
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Success metrics will be available over the next few months.
Identity verification
to enable access to sensitive information
June 2023 - Present
Partnered with Walmart Enterprise team and an external verification business partner - ID.me.
ID.me provides secure identity proofing and verification for government and businesses. We leveraged their robust underlying verification technology to enable verified Walmart customers to digitally access their sensitive information.
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Compared to the previous verification experiences, we were able to increase our verification success rate by 10%* and also increase account creation rate success by 20%*.
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*Data provided is from the first 90 days after initial launch
H&W DFD
Health & Wellness - Digital front door
October 2022 - Present
The Health & Wellness Digital Front Door (H&W DFD) is the digital entry point for all Walmart H&W products and services. It currently hosts Pharmacy, Vision Center and more.
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Soon after I joined Walmart, I worked closely with each team to build a shared design sub-system. This helped us bring autonomy and optimize the workflows for each team. It also ensured that all H&W lines of businesses are governed with the same principles of component usage, page anatomy and website navigation.
By bringing this consistency in the design , we were able to increase user action rate by roughly 92%* (in other words, users that visited the DFD pages had nearly twice as much engagement with the 'call to action' buttons, compared to previous design).
* Data compared between pre-launch (with 7 days traffic) VERSUS post-launch (with 7 days traffic).
Design Subsystem & more
The heart of H&W horizontal capabilities
October 2022 - Present
Coming soon!
